Shipping Terms
Payment Methods:
Users can select products according to their preferences and place orders via cash on delivery 💰.
For returns, please refer to the store's return policy.
If you have any questions after receiving the goods, please contact our online customer service promptly. We are at your service 24 hours a day! 🌙
Logistics Terms:
Shipping Fee: Free shipping 🚚
Shipping Time: Orders will be shipped according to the order sequence after successful order placement, and will be dispatched within approximately 3 business days; delivery time is unlimited, and we provide service on weekends and public holidays 📦
Delivery Time: Delivery will be within approximately 7-10 business days after order completion 📅
Signing Instructions: Please provide a valid address and phone number for signing when placing your order. Please inspect the goods upon receipt, checking that the outer packaging is intact, the quantity of goods matches the order, and the packing list is complete. Do not open the packaging before signing. If the outer box seal is damaged, you have the right to refuse delivery ✅
If you cannot sign for the package in person, you can authorize someone else to sign on your behalf, and please follow the above inspection process. The courier is only responsible for delivering the package to the address specified in the order. Anyone can sign for it at this address (such as at the front desk), and delivery to the recipient is not guaranteed.
For risk reasons, orders cannot be modified after confirmation. Please ensure you fill in the correct address and phone number when placing your order. We apologize for any inconvenience this may cause. 🙏
Starting today, orders that cannot be delivered due to incomplete information will be held by the delivery company for 5 days. We will notify you by email; please reply to the email or contact customer service promptly. If you do not reply within 5 days, we will arrange a return and refund. Thank you for your understanding.
Returns & Refunds
Full refunds are available for defective products.💸
Specific return and exchange methods and conditions are subject to the product sales page and order process records.
Returned products must be complete with all goods, gifts, accessories, packaging, and accompanying documents. If there is a paper invoice, it should also be returned, and all relevant documents must be signed in accordance with the law; otherwise, we may refuse your return or exchange request.📦
You understand and agree that if a refund is required due to reasons such as returns, unacceptable orders, contract cancellations, or invalidations, we will process invoices and other documents in accordance with relevant laws and regulations.📄
Frequently Asked Questions about Delivery
Q1: Can I specify a delivery time when placing an order?
A1: Delivery times vary depending on the "transportation company" in the order's shipping information.⏰
Q2: How do I file a complaint with the courier?
A2: Contact the corresponding local service hotline according to the "transportation company" in the order's shipping information.📞
Q3: How long does delivery take?
A3: Generally, orders will be delivered within 7 business days after shipment (excluding Sundays) 📅
Q4: What should I pay attention to when signing for and inspecting the goods?
A4: Please ensure the outer packaging is intact. You can refuse delivery if the packaging is damaged. ✅
Q5: Do I need to provide identification upon receipt?
A5: No. The courier will only deliver the package to the order address. Anyone can sign for it on your behalf, but delivery to the intended recipient is not guaranteed. 👤
Q6: What if someone else signs for my order?
A6: Please contact the local customer service of the courier company listed in your order's shipping information for assistance. 🛡️
Q7: How can I check the shipping status of my partner supplier?
A7: Please check the corresponding courier logistics information under "Shipping Company" in your order's shipping information. 🔍
For any questions regarding specific terms or delivery, please contact service@mail.synccrux.com. Customer service is available 24/7! 💬